FAQs
More FAQs- I have an emergency at my building or facility. Who do I call?
- How quickly can ServiceMaster Restore respond to the emergency situation at my business?
- What does pre-loss condition mean?
During an emergency situation, whether it’s late at night or on the weekend, accessibility is crucial. Call 1-800-RESPOND and ServiceMaster Restore will answer 24 hours a day, 7 days a week, 365 days a year. Within one hour, we will contact the client and schedule an appointment.
To minimize business interruption and help avoid further losses, ServiceMaster Restore responds quickly to provide flood clean up and certified water damage and restoration, fire and smoke restoration, and mould removal services to businesses across all industries. We’re on call 24 hours a day, 7 days a week, 365 days a year. ServiceMaster Restore’s CommercialLINK preferred partner program will ensure that your company is first in line. CommercialLINK allows you to pre-qualify ServiceMaster Restore as your vendor of choice, allowing immediate action to be taken to mitigate loss in the event of a disaster.
There may be some damage to your commercial property and facility that existed prior to the loss. Therefore, these damages will not be included in the scope of repairs. We are responsible for returning your commercial property to how it was before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality. At your request, we will provide you with an estimate for any additional construction projects you may wish undertaken by our team. This additional work is termed, “non-insured work.”